Responsible gambling | regalwinscasinouk.co.uk

Gambling and personal limits

At regalwinscasinouk.co.uk, this page explains the tools available at Regalwins Casino and routes to gambling support. regalwinscasinouk.co.uk cannot activate a casino limit or block an account. Those requests belong with the casino or the relevant exclusion service.

Gambling is for adults aged 18 or over. Spending needed for bills or ongoing financial support should not be used for gambling. That also applies to an inheritance, pension money or compensation needed for living costs.

Net and gross deposit limits

Regal Wins offers two types of deposit limit. A net limit measures deposits after subtracting withdrawals. A gross limit counts deposits without reducing the total when money is withdrawn.

Daily net limits cover the preceding 24 hours.
Weekly net limits use a moving 7 day window.
Monthly net limits look back 30 days, rather than following calendar months.

Transactions stop counting towards a rolling net limit once they fall outside its window. If several net periods are active, the smallest remaining allowance governs further deposits.

Gross limits work over fixed periods and reset when the period ends. The daily reset happens at midnight UTC. Withdrawals do not restore the gross allowance within that period.

Net limits are available through My Limits in the cashier. Changes are handled in Financial Limits. A reduction takes effect straight away. Increasing or removing a limit requires confirmation after 24 hours. A higher limit may also require an affordability questionnaire.

Session reminders

Reality Check tools and game session reminders help track playing time. Reminders apply to individual sessions involving real money and appear at regular intervals. Opening a game starts its session. Closing it or losing the connection ends that session.

Take a Break

A Take a Break period can last from 24 hours up to 6 weeks. The account stays locked until the chosen interval has finished, with no early unlocking. Afterwards, logging in becomes possible again.

This break affects the Regal Wins account only. It does not block accounts at other sites. The option is available within the Responsible Gaming area of My Account, or through customer support.

Self-exclusion

Self-exclusion lasts between 6 months and 5 years. Its scope includes every account operated by Rank Interactive (Gibraltar) Limited, across that operator's websites and apps.

Reopening is unavailable before the selected exclusion ends.
The remaining cash is returned through a bank account or another payment method.
Bonuses, loyalty points and promotional opt-ins are lost permanently, including if the account is later reopened.

Tell support about any other account whose personal details differ. Creating another account or changing registration details to bypass exclusion is prohibited.

After the exclusion period, a reopening request goes through customer support. The Safer Gambling team responds within 3 working days and asks for a questionnaire to assess the request. Reopening is not automatic. Marketing from an already launched campaign can still arrive for up to 21 days after exclusion.

Wider exclusion and support

Regal Wins participates in GamStop. The free service extends exclusion across online gambling businesses licensed in Great Britain, although activation can take several days.

[GamStop](https://www.gamstop.co.uk/) provides the wider self-exclusion service.
[GamCare](https://www.gamcare.org.uk/) offers gambling support and a freephone service on 0808 8020 133.
[GambleAware](https://www.begambleaware.org/) is another route to gambling information and help.